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Face of America Frequently Asked Questions

You sometimes have questions. Whether you are a first-time participant, or a returning participant, World T.E.A.M. Sports' annual Face of America bicycle and hand cycle ride to Gettysburg can seem complex. Here are a few of the most common questions we've received and answers for your review. If you have a question that is not answered below, please send us a note.

 

Am I required to join a team to participate?

World T.E.A.M. Sports encourages individual riders to join teams to participate in Face of America. Participants are not required to do so, however, and may register as individual riders. To register as an individual, on this site's Register page, scroll to the very bottom to find the text link "I would like to participate as an individual." Click on this link. The link to create new teams is also found along the page bottom.


I made a mistake in my registration. What shall I do?

Contact World T.E.A.M. Sports by email and our staff will attempt to make a correction or an addition within the registration software. We can add you to a team if requested. If you registered for the wrong route or in the wrong rider category, we will attempt to transfer the registration, but in some circumstances, we may need to cancel and refund your registration payment and have you re-register. Please be specific in your request.


I don't see my rider category in registration. What's up?

Participant categories in the Face of America registration system have pre-determined limits according to the maximum riders allowed through our organization's ride permits. If a particular category is missing, that means it has reached capacity. For some categories, waiting lists of interested riders may be established. Riders on waiting lists will be notified directly by World T.E.A.M. Sports by email message if an opening becomes available. To add your name to the World T.E.A.M. Sports Adaptive Athlete Arlington to Gettysburg or Valley Forge to Gettysburg waiting list, complete our online questionnaire. We'll select from this list as positions become available. Note that all adaptive athletes who are accepted for participation will receive an email message containing a private link to the registration page. Only by using this link will the category be available for selection.

 

I'm trying to register a friend, but the system tells me I’m already registered. What shall I do?

Our Face of America registration and fundraising site uses coding cookies to remember previous visitors, so if you discover you are running into difficulties in registering online (or are having problems in donating to a rider), try clearing your browser memory and cache. In most browsers, you can clear the history through the browser's “Tools” or “Options” tab. Alternately, if you have more than one browser available on your computer, try using your alternate browser. This often happens when two or more participants use a single computer to register.

 

I'm having trouble with adding content to my participant fundraising page. What can I do?

If you are adding content to your Face of America participant fundraising page, keep in mind that pop-up blockers may cause issues with the online software. If you have a pop-up blocker, disable it for the site.

Also, there are limitations as to the digital images that you can post to your page. You can upload a 4MB image to your participant page, but be aware that the maximum pixel size for the image is 300 x 127. Anything larger than that will be rendered at 300 x 127 pixels when viewed in your participant center.

Also, if you are receiving error messages, please try exiting, clearing your browser cache and memory and then re-entering your site to see if that helps.

 

I'm an athlete with disabilities. Do I pay for my transportation to and from Face of America?

It depends on whether you are a returning athlete or a first-time participant. For our first-time participants, athletes with disabilities and their caregiver from outside the Washington D.C. and Philadelphia metro regions are eligible for transportation assistance in costs and reservations from World T.E.A.M. Sports. Our adaptive athlete coordinators will arrange with our first-time athletes your best transportation option, be it by car or by air, and ticketing at an agreed commercial airport for travel to and from Washington or Philadelphia. For all returning adaptive athletes who have participated in two or more Face of America rides, you are responsible for you and your registered caregiver's transportation costs and arrangements.

For our returning adaptive athlete participants and registered caregivers, you are encouraged to apply for assistance through World T.E.A.M. Sports' Adaptive Athlete Assistance Travel Fund if you are in economic need and your participation is a part of your approved therapy (full information about the fund, including the application procedure and documentation requirements, can be found in our PDF format 2017 adaptive athlete expense guide). Be aware there is a limited amount of funding available to provide financial assistance for our returning athletes. It is recommended that your request is made as early as possible for timely consideration. The deadline for consideration through this fund is February 1, 2017.

 

Do I need to meet my minimum fundraising to ride?

The Face of America ride from non-profit World T.E.A.M. Sports includes nearly 800 participants, including more than 180 military veteran and civilian athletes with disabilities. Since our adaptive athletes participate at no cost, World T.E.A.M. Sports requires all other participant categories meet their minimum fundraising by ride check-in at the host hotel. If you have not met your minimum, you will need to pay the remainder by credit card or check (please, no cash). If you are a member of a team, you may share fundraising among all team members. Check with your team captain to see if your team has collectively raised at least the minimum. If your team is combining fundraising among the members, each participant should raise at least a small amount toward the collective total.


One of my donors is asking about what their donations support. Can you advise?

Donations and sponsorship support for Face of America primarily covers the cost of the event. This includes providing transportation, lodging and meals for many of our participating adaptive athletes, as well as costs specifically associated with the two day ride to Gettysburg, such as permitting, meals, rider jerseys, SAG wagons, rest stops, etc. If there are funds remaining following paying of all ride expenses, these are applied to upcoming inclusive World T.E.A.M. Sports events, including our Adventure Team Challenge in western Colorado and our Coastal Team Challenge along the coast of Long Island, New York.

World T.E.A.M. Sports a federally-recognized 501(c)3 not-for-profit entity based in Holbrook, New York and incorporated in North Carolina. Detailed financial information about the organization, including IRS Form 990s for every year dating back to 1994, complete financial statements from 2010-2015, and annual reviews can be found on our organization's financial page. Since we are a small organization with only a few staff members, in 2015, about 93 cents of every incoming dollar went directly toward supporting our sporting events and our participating athletes.

 

I received some donation checks. Where shall these be sent? How long does it take to process?

Participants who receive checks from donors in support of their fundraising should package and mail these to our national office in Holbrook. Please include a note as to which fundraising account should be credited. If you have entered the checks into your fundraising page as expected donations, please note that in your accompanying note so our finance office does not duplicate the donation records. All checks must be received no later than Monday, April 24 to be added to your rider and team fundraising minimum. After that date, please bring the checks with you to rider check-in and registration. Our mailing address for donations is:

World T.E.A.M. Sports
Face of America 2017
4250 Veterans Memorial Hwy, Ste 420E
Holbrook NY  11741-4020

Please note that checks are processed by our finance office in batches, and only twice weekly. So, please allow up to three weeks for processing and adding to your online fundraising page. Once the checks are entered, and are posted, you will receive an automated email listing the donation. Donors receive emailed acknowledgements only when they include an email address with their donation. Our non-profit organization mails acknowledgement letters for our larger donations, usually $500 or more.

 

When shall I make lodging reservations for the weekend?

Owing to room availability in Arlington and Frederick for our classic route, and Valley Forge and Lancaster for our northern route, participants should make their room reservations as soon as possible for the best selection. It is recommended your reservation be made by early February if possible. Arlington room availability in particular will be affected by a major environmental rally and march in Washington on April 29. A complete list of lodging properties in Frederick and Lancaster, as well as our host hotels in Arlington and Valley Forge, can be found on our Event Logistics page.

 

When is the best time to complete my registration and check-in at the Friday host hotel?

Onsite registration and check-in at our Friday host hotels in Arlington and Valley Forge can become congested with waiting participants. Often, it is crowded for the hour following registration opening and then again in the late afternoon. A good time to register is in the mid-afternoon, between these two “rushes.” Here’s a suggestion – if it is crowded at registration when you arrive, go instead to bike inspection and complete that task. Bikes can be stored at no cost in the secure room at our host hotels Friday evening and picked up early the following morning.

 

I can’t attend the bike inspection and registration check-in on Friday afternoon. What can I do?

If you are a member of a team, arrange with a colleague to bring your bike to bike inspection at the host hotel on Friday afternoon. Your colleague can also check you in at registration and pick up your jersey and goodie bag (please be aware – if you owe money by not meeting your minimum fundraising, your colleague will need to pay your remaining amount). If you are not a member of a team, a very limited number of participants can check in early Saturday morning in Arlington and in Valley Forge and undergo their bike inspection. Be aware, these Saturday morning check-ins must have pre-arranged a personal appointment with World T.E.A.M. Sports.

 

Are overnight bags transported from Arlington to Frederick, and Valley Forge to Lancaster, to Gettysburg and then back?

World T.E.A.M. Sports transports at no charge small overnight bags from our host hotels in Arlington to Frederick and Valley Forge to Lancaster on Saturday and then to Gettysburg and back to Arlington and Valley Forge on Sunday. Be sure that your bag is clearly identified so you can find it. Look for the appropriate box truck to transport your bag at the ride start each day. Bags can also be retrieved in Gettysburg if you have alternate transportation planned for Sunday afternoon. If you are taking a bus back to Arlington or to Valley Forge on Sunday afternoon, your bike or hand cycle will also be transported to the host hotel for pick up.


What gear shall I bring to Face of America?

Standard bicycle touring gear is recommended for Face of America participants. This includes a required bicycling helmet, a pair of cycling shorts, cycling gloves and cycling shoes. All participants will receive at check-in the official 2017 Face of America jersey; many riders wear their own jerseys on Saturday, then switch to the Face of America jersey for Sunday and the big finish in Gettysburg. Other riders wear the current jersey both days. It is always a good idea to have some sort of cycling rain coat or shell in case of rain (some riders will also bring a light vest or jacket for early morning riding when it is cool). Sun glasses and sun screen are a must if it is sunny. A small, lightweight day pack is helpful to carry a few items with you during the ride. If you have a camera, bring it along and post your photos and short videos to Facebook and other social media!

 

If I get tired or have mechanical problems with my bike, what happens?

Face of America is a fully-supported bike and hand cycle ride. This means that free SAG wagons – passenger vans with trailers – travel with the ride from Arlington to Frederick, and Valley Forge to Lancaster, to Gettysburg. SAG wagons can be found throughout the ride group, usually near the front, one near the middle and one at the end. If you get tired, or if your bike has a flat or unexpected mechanical problem, pull off to the side of the road and wait for a ride marshal. The marshal will flag down a SAG wagon – the driver or assistant will help you load your bike onto the trailer and you can ride as a passenger to the next rest stop.

 

Are route maps available for the ride?

World T.E.A.M. Sports will issue in mid-April PDF-format maps for both Face of America routes. Owing to security concerns, these maps will not be posted on our Face of America website, but will be available for downloading. Registered riders will receive notification of the map availabilty in the ride's digital newsletter. We do not offer step logs of the routes. Participants are encouraged to also download our free PDF-format Participant Guide in late March or early April.

 

I’ve never ridden with adaptive riders. Is there anything I should know?

Many able-bodied riders have never participated in a bicycle ride with participants on recumbent bikes and hand cycles. You’ll find that many of the adaptive riders with disabilities are exceptionally fit and can keep up with the able-bodied riders. Keep in mind, though, that many of the riders on hand cycles will slow while climbing hills. And, on long descents, they’ll ride at very high speeds. To avoid any accidents or unpleasant moments during the ride, always keep to the right, allowing faster riders to pass safely. Listen for commands from riders and from bike marshals. While the Face of America is on a controlled course with bike marshals and moto escorts, remember you still are riding on open public roads. Be aware of your surroundings – watch for drivers pulling unexpectedly into the ride or trying to pass. And, watch for the safety of your companion riders. Sometimes, deep in conversation, riders will not notice a potentially dangerous situation – let them know.

 

Can I help an adaptive rider during the Face of America?

The Face of America ride is all about teamwork and cooperation, and many of the participating riders with disabilities welcome assistance in climbing the steeper hills. Please ask first, though, as some participants prefer to climb hills on their own (some will even post "do not help" signs on their recumbents!). If you are interested in regularly assisting hand cyclists with their “push poles,” plan on attending our free training clinic at our host hotels on Friday afternoon. You’ll find it worth your time to help an adaptive athlete.

 

What about emergencies during the ride?

All participating riders are encouraged to sign up for our free digital texting service for Face of America. This service will send text messages noting important events during the ride, as well as offer timely updates in the event of emergencies, such as inclement weather. Riders will also be alerted by ride marshals of important information in emergencies – please follow the directions of the marshals, who are watching for your safety. If you are involved in a riding accident, or witness an accident, alert a ride marshal immediately for timely assistance.

 

What type of food is available at meals?

Riding at Face of America doesn’t mean you have to go hungry, or stop at convenience stores along the way. During the ride, rest stops about every ten miles offer riders water and sports drinks to replenish bottles, as well as quick energy snack foods such as fruit. At the Friday evening banquet meals at our host hotels, a full buffet is offered. This meal usually includes pasta, some meat (such as chicken or fish), vegetables and a salad. Dessert is also available following the meal. Cash bars provide beverages. If you have food allergies or food preferences, note that salad will be your primary food. Plan accordingly. For each route, lunch will be provided on Saturday (a selection of subs, chips, a beverage and a cookie) but dinner in Frederick or Lancaster will be on your own. Fortunately, there are several restaurants near the hotels in Frederick and in Lancaster. Participating athletes with disabilities and their attending caregivers are invited to attend the Saturday evening dinners in Frederick and in Lancaster; there is no cost for attending these sponsored dinners. On Sunday early afternoon, all participants can join the outdoor lunch in Gettysburg – this usually includes standard picnic food, such as barbecue beef sandwiches, baked beans, etc. Volunteers from Gettysburg offer participants a huge selection of tasty desserts, from cakes to pies to cookies, fudge, brownies, etc. to complete your day.

 

Can a family member or friend join the dinner or lunch?

Meals for the Face of America are limited to registered participants and to registered caregivers for participating adaptive athletes with disabilities. If you have a friend or family member who would like to enjoy a meal, additional banquet and Sunday lunch meal tickets may be purchased during online registration. You can also order tickets from the Face of America online store. Note: our Saturday lunches are provided only to Face of America participating athletes, registered caregivers and qualifying volunteers.

 

Is it worth attending the Friday evening banquet?

Some Face of America participants may consider the Friday evening banquet in Arlington and in Valley Forge to be optional, even though the meal is included in each rider's registration fee. The banquet is a great opportunity to meet and greet other ride participants, as well as enjoy a tasty meal. Entertainment at the dinner includes a musical guest and an interesting banquet speaker. Information about the ride and World T.E.A.M. Sports is provided. The banquet also includes the critical pre-ride briefing by ride staff - if you do not attend, you will be at a disadvantage during the weekend.

 

Who is considered a caregiver in registration?

All caregivers who accompany participating athletes with disabilities are required to register for Face of America beginning in January 2017 - caregivers should use the private registration link provided to all accepted adaptive athletes by email message. There is no registration fee for non-riding caregivers. For caregivers who intend to ride, there is a small registration fee for the appropriate ride category. All caregivers, riding or non-riding, are not required to fundraise in support of the event. Any bike rental is the responsibility of the caregiver. During the registration process, the caregiver must list their associated athlete. World T.E.A.M. Sports asks that athletes restrict caregivers to family members - a wife or husband, a parent or sibling, who are specifically required for the adaptive athlete's well-being and care. Friends are not usually considered as caregivers. Registered caregivers will either ride in our complimentary caregivers bus on Saturday and Sunday, or will drive their own personal vehicle.

 

Can my wife/husband/caregiver/friend/relative ride or drive along the route?

Owing to our insurance policy and permitting regulations, we require each person who is riding a bicycle, hand cycle or recumbent bike in the Face of America register as a ride participant. The caregiver will need to pay the appropriate registration category fee, but is not required to meet minimum fundraising if the caregiver is listed on the corresponding adaptive athlete's registration record. Persons driving private vehicles must not follow the riders, or drive within the group, as our Face of America ride permits are specific as to the number of authorized vehicles in the caravan. If you are driving, use an alternate route to reach rest areas, lunch stops, and hotels (you’ll find alternate routes will allow you to reach these locations quickly, without the traffic congestion and backups that occur along the ride route).

 

Are there return buses from Gettysburg to Arlington and Gettysburg to Valley Forge on Sunday afternoon?

All participants who are returning to the host hotels in Arlington or Valley Forge following Face of America should register for the specific Sunday afternoon return bus from Gettysburg. These optional buses will leave the AllStar Expo Complex at approximately 3 p.m. Sunday, and will arrive at our host hotels in Arlington and Valley Forge between 5 and 6 p.m. You must have a ticket to ride the bus. Tickets can be purchased at the time of registration, but if you didn’t purchase your ticket at that time, you may do so through our Face of America store. Note there are a limited number of available seats, so do not wait until the last moment to purchase your ticket. If you are meeting friends or family in Gettysburg on Sunday afternoon, you do not need a bus ticket. There also is an early Friday afternoon bus from the AllStar complex in Gettysburg to Arlington - this is convenient for riders who wish to travel directly home following the ride conclusion. Contact Anthony McDonald for additional information on this bus and to make reservations.

 

Do adaptive athlete participants pay for their rooms? What about transportation?

Through support by our sponsors and partners, World T.E.A.M. Sports covers the costs of lodging for all registered adaptive athlete participants for Friday and Saturday evenings (important note: the participant must cover their own incidental costs, such as room service, Internet service, etc.). Thursday or Sunday evening lodging is only provided by our coordinators when necessary for transportation. Registered adaptive athletes also receive meals at no cost, a bicycle or hand cycle rental if needed, and transportation if from outside the Washington D.C. and Philadelphia areas if a first-year athlete. Second and greater-year athletes must arrange and pay for their own transportation, though there is a limited travel assistance fund. Download our detailed PDF-format guide to expenses for details about ride expenses and our travel assistance fund.

 

I’m an adaptive athlete needing a bike rental. How does this happen?

World T.E.A.M. Sports has a team of coordinators who will contact all participants with disabilities within a few weeks to a month of their registration. This contact may be made by telephone or by email message. The coordinators will make arrangements for an appropriate bike rental, as well as arrange lodging and transportation (the latter for first year athletes only). Note that for our Valley Forge to Gettysburg northern route, athletes needing hand cycles and recumbent cycles must bring their own - no rentals are available. Athletes can bring their own bicycle helmet, or for our Arlington route, we will have a few helmets available for adaptive athletes to borrow for the weekend.

 

What transportation at Face of America is available for caregivers for adaptive athletes?

Registered caregivers for participating adaptive athletes on each of our routes are welcome to ride our complimentary caregivers' bus provided by World T.E.A.M. Sports on Saturday and Sunday. The bus leaves the host hotels later than the riders, so there is extra time to pack up personal gear for the caregiver and the adaptive rider.

 

I discovered I am unable to attend but I've already registered. What can I do?

For all participants, if you find you cannot attend the ride, notify World T.E.A.M. Sports as soon as possible by email message. For all categories excepting adaptive athletes and caregivers, if you cancel your participation by March 31, and have paid the registration fee, you will receive a full refund to your credit card for your registration fee. Note: this refund may be one or two dollars less, as some credit card companies charge a processing fee. Donations are not refundable, but you can assign them to another participant or to your team. If you cancel after March 31, there is no refund for registration fees. Tickets for meals and the Sunday return buses are not refundable. For athletes with disabilities, if you have already received a transportation or lodging confirmation from our coordinators, you may be liable for the full cost of the reservation if your cancellation is not due to official military orders or a medical emergency. Include a full explanation and any accompanying documentation (such as a doctor’s statement) with your email notification to avoid being charged. For all adaptive athletes, the deadline for rider cancellations is March 15 - after that date, finanical penalties may apply.

 

How do I volunteer to help with Face of America?

World T.E.A.M. Sports greatly appreciates our new and returning volunteers! Individuals who have an interest in volunteering for Face of America ride need to first register online. During the registration process, volunteer candidates can indicate the days they are available, their interests and their volunteer background. Our ride volunteer committee will review all interested volunteer candidates and look for a match for days and interests. If you match one of the available opportunities, you will be contacted directly by the appropriate committee coordinator. If you do not hear from a volunteer coordinator, a matching opportunity has not been found – please do not show up at the ride planning to help. Volunteers will need to complete and submit a volunteer agreement prior to the start of Face of America. All confirmed volunteers will receive a volunteer tee-shirt, and may qualify for meals and lodging. Check with your volunteer coordinator to see what you receive for your assistance.

 

I seem to be missing many of the emails about Face of America. How do I get on the official list?

Athletes and volunteers who register for Face of America are automatically added to the Face of America email distribution list. If you have not been receiving regular emailed communication from World T.E.A.M. Sports regarding the event (we send regular emailed newsletters and other important written communication), you may need to whitelist our domain - worldteamsports.org - in your email service so mail is delivered. In many instances, mail may be delivered, but end up in your spam folder (this is particularly true for major free services such as gmail or Yahoo). Please review your spam filter to see if the emails are waiting - if they are, identify as "not spam" and move to your in-box. You may also need to whitelist the address. If you are a returning athlete or volunteer, it is also possible that you may have at some point in the past opted out of incoming emails from our Constant Contact service. In this instance, you will need to officially opt in to our service using our online request page.

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