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New York Hudson River Vier

Face of America Liberty Frequently Asked Questions

You sometimes have questions. Whether you are a first-time participant, or a returning participant, World T.E.A.M. Sports' new Face of America Liberty bicycle and hand cycle ride to Manhattan from West Point can seem complex. Here are a few of the most common questions we've received and answers for your review. If you have a question that is not answered below, please send us a note.

 

Am I required to join a team to participate?

World T.E.A.M. Sports encourages individual riders to join teams to participate in Face of America Liberty. Participants are not required to do so, however, and may register as individual riders. To register as an individual, on this site's Register page, scroll to the very bottom to find the text link "I would like to participate as an individual." Click on this link. The link to create new teams is also found along the page bottom.


I made a mistake in my registration. What shall I do?

Contact World T.E.A.M. Sports by email and our staff will attempt to make a correction or an addition within the registration software. We can add you to a team if requested. If you registered in the wrong rider category, we will attempt to transfer the registration, but in some circumstances, we may need to cancel and refund your registration payment and have you re-register. Please be specific in your request.


I don't see my rider category in registration. What's up?

Participant categories in the Face of America Liberty registration system have pre-determined limits according to the maximum riders allowed through our organization's ride permits. If a particular category is missing, that means it has reached capacity. For some categories, waiting lists of interested riders may be established. Riders on waiting lists will be notified directly by World T.E.A.M. Sports by email message if an opening becomes available. To qualify for an invitation to participate as an adaptive athlete, please complete our online questionnaire. Note that all adaptive athletes who are accepted for participation will receive an email message containing a private link to the registration page. Only by using this link will the category be available for selection.

 

I'm trying to register a friend, but the system tells me I’m already registered. What shall I do?

Our Face of America Liberty registration and fundraising website uses coding cookies to remember previous visitors to all World T.E.A.M. Sports events, so if you discover you are running into difficulties in registering online (or are having problems in donating to a rider), try clearing your browser memory and cache. In most browsers, you can clear the history through the browser's “Tools” or “Options” tab. Alternately, if you have more than one browser available on your computer, try using your alternate browser. This often happens when two or more participants use a single computer to register.

 

I'm having trouble with adding content to my participant fundraising page. What can I do?

If you are adding content to your Face of America Liberty participant fundraising page, keep in mind that pop-up blockers may cause issues with the online software. If you have a pop-up blocker, disable it for the site.

Also, there are limitations as to the digital images that you can post to your page. You can upload a 4MB image to your participant page, but be aware that the maximum pixel size for the image is 300 x 127. Anything larger than that will be rendered at 300 x 127 pixels when viewed in your participant center.

Also, if you are receiving error messages, please try exiting, clearing your browser cache and memory and then re-entering your site to see if that helps.

 

I'm an athlete with disabilities. Do I pay for my transportation to and from Face of America Liberty?

Yes. Full information regarding expenses for adaptive atheltes can be fournd found within our PDF format 2017 adaptive athlete expense guide.

 

Do I need to meet my minimum fundraising to ride?

The Face of America Liberty ride from non-profit World T.E.A.M. Sports includes 150 participants, including 30 military veteran and civilian athletes with disabilities. Since our adaptive athletes participate at no cost, World T.E.A.M. Sports requires all other participant categories meet their minimum fundraising by ride check-in on Saturday afternoon or Sunday morning. If you have not met your minimum, you will need to pay the remainder by credit card or check (please, no cash). If you are a member of a team, you may share fundraising among all team members. Check with your team captain to see if your team has collectively raised at least the minimum. If your team is combining fundraising among the members, each participant should raise at least a small amount toward the collective total.


One of my donors is asking about what their donations support. Can you advise?

Donations and sponsorship support for Face of America Liberty covers the cost of the event. This includes permitting, meals, rider jerseys, SAG wagons, rest stops, etc. If there are funds remaining following paying of all ride expenses, these are applied to upcoming inclusive World T.E.A.M. Sports events, including our Coastal Team Challenge along the coast of Long Island, New York.

World T.E.A.M. Sports a federally-recognized 501(c)3 not-for-profit entity based in Holbrook, New York and incorporated in North Carolina. Detailed financial information about the organization, including IRS Form 990s for every year dating back to 1994, complete financial statements from 2010-2015, and annual reviews can be found on our organization's financial page. Since we are a small organization with only a few staff members, in 2016, about 93 cents of every incoming dollar went directly toward supporting our sporting events and our participating athletes.

 

I received some donation checks. Where shall these be sent? How long does it take to process?

Participants who receive checks from donors in support of their fundraising should package and mail these to our national office in Holbrook. Please include a note as to which fundraising account should be credited. If you have entered the checks into your fundraising page as expected donations, please note that in your accompanying note so our finance office does not duplicate the donation records. All checks must be received no later than Monday, October 2 to be added to your rider and team fundraising minimum. After that date, please bring the checks with you to rider check-in and registration. Our mailing address for donations is:

World T.E.A.M. Sports
Face of America Liberty 2017
4250 Veterans Memorial Hwy, Ste 420E
Holbrook NY  11741-4020

Please note that checks are processed by our finance office in batches, and only twice weekly. So, please allow up to three weeks for processing and adding to your online fundraising page. Once the checks are entered, and are posted, you will receive an automated email listing the donation. Donors receive emailed acknowledgements only when they include an email address with their donation. Our non-profit organization mails acknowledgement letters for our larger donations, usually $500 or more.

 

When shall I make lodging reservations for Saturday evening?

Although Liberty is a one-day ride, some athletes may find it preferable to spend Saturday night prior to the event at a nearby hotel or motel. Owing to room availability in the West Point area, participants should make their room reservations as soon as possible for the best selection. It is recommended your reservation be made by late August if possible. A complete list of lodging properties in West Point can be found on our Event Logistics page.

 

When is the best time to complete my rider check-in?

Rider check-in at our host hotel in West Point will be open from 5 to 6 p.m. on Saturday afternoon and at the Buffalo Soldier Field north parking lot from 6:00 to 7:15 a.m. on Sunday morning. The best time to complete this task is early, rather than later in the time periods.

 

I can’t attend the rider check-in on Saturday afternoon. What can I do?

If you are a member of a team, arrange with a colleague to check you in at our host hotel on Saturday afternoon. Your colleague can pick up your jersey and goodie bag (please be aware – if you owe money by not meeting your minimum fundraising, your colleague will need to pay your remaining amount). The Sunday morning check-in is likely to be crowded, and is only open for a short period prior to the ride start. Please plan accordingly.

 

What gear shall I bring to Face of America Liberty?

Standard bicycle touring gear is recommended for Face of America Liberty participants. This includes a required bicycling helmet, a pair of cycling shorts, cycling gloves and cycling shoes. All participants will receive at check-in the official 2017 Face of America Liberty jersey. It is always a good idea to have some sort of cycling rain coat or shell in case of rain (some riders will also bring a light vest or jacket for early morning riding when it is cool). Sun glasses and sun screen are a must if it is sunny. A small, lightweight day pack is helpful to carry a few items with you during the ride. If you have a camera, bring it along and post your photos and short videos to Facebook and other social media!

 

If I get tired or have mechanical problems with my bike, what happens?

Face of America Liberty is a fully-supported bike and hand cycle ride. This means that free SAG wagons – passenger vans with trailers – travel with the ride from West Point to New York City. SAG wagons can be found throughout the ride group, usually near the front, and one at the end. If you get tired, or if your bike has a flat or unexpected mechanical problem, pull off to the side of the road and wait for a ride marshal. The marshal will flag down a SAG wagon – the driver or assistant will help you load your bike onto the trailer and you can ride as a passenger to the next rest stop.

 

Are route maps available for the ride?

World T.E.A.M. Sports will release in mid-September a PDF-format map for the Face of America Liberty route. Owing to security concerns, this map will not be posted on our Face of America Liberty website, but will be available for downloading. Registered riders will receive notification of the map availabilty in the ride's digital newsletter. We do not offer step logs of the routes.

 

I’ve never ridden with adaptive riders. Is there anything I should know?

Many able-bodied riders have never participated in a bicycle ride with participants on recumbent bikes and hand cycles. You’ll find that many of the adaptive riders with disabilities are exceptionally fit and can keep up with the able-bodied riders. Keep in mind, though, that many of the riders on hand cycles will slow while climbing hills. And, on long descents, they’ll ride at very high speeds. To avoid any accidents or unpleasant moments during the ride, always keep to the right, allowing faster riders to pass safely. Listen for commands from riders and from bike marshals. While the Face of America Liberty is on a controlled course with bike marshals and moto escorts, remember you still are riding on open public roads. Be aware of your surroundings – watch for drivers pulling unexpectedly into the ride or trying to pass. And, watch for the safety of your companion riders. Sometimes, deep in conversation, riders will not notice a potentially dangerous situation – let them know.

 

Can I help an adaptive rider during the Face of America Liberty?

The Face of America Liberty ride is all about teamwork and cooperation, and many of the participating riders with disabilities welcome assistance in climbing the steeper hills. Please ask first, though, as some participants prefer to climb hills on their own (some will even post "do not help" signs on their recumbents!).

 

What about emergencies during the ride?

Riders will be alerted by ride marshals of important information in emergencies – please follow their directions, as they are watching for your safety. If you are involved in a riding accident, or witness an accident, alert a ride marshal immediately for timely assistance. Be sure to sign up for RaceJoy, our ride tracking software that runs as an application on your smart phone. This service also has teh capability of sending important messages and alerts during the ride.

 

What type of food is available at meals?

Riding at Face of America Liberty doesn’t mean you have to go hungry, or stop at convenience stores along the way. During the ride, rest stops about every ten miles offer riders water and sports drinks to replenish bottles, as well as quick energy snack foods such as fruit. Lunch will be provided on Sunday at the second rest stop at Patella Park in Piermont.

 

Can a family member or friend join the Sunday lunch?

Unfortunately, our Sunday lunches are provided only to registered Face of America Liberty participating athletes and qualifying volunteers. If you have a family member or friend meeting you, please see that they bring their own lunch.

 

Can my wife/husband/friend/relative ride or drive along the route?

Owing to our insurance policy and permitting regulations, we require each person who is riding a bicycle, hand cycle or recumbent bike in the Face of America Liberty register as a ride participant. Persons driving private vehicles must not follow the riders, or drive within the group, as our Face of America Liberty ride permits are specific as to the number of authorized vehicles in the caravan. If you are driving, use an alternate route to reach rest areas, lunch stops, and hotels (you’ll find alternate routes will allow you to reach these locations quickly, without the traffic congestion and backups that occur along the ride route).

 

Is there a return bus from New York City to West Point on Sunday afternoon?

All participants who are returning to the ride start at Buffalo Soldier Field at West Point following Face of America Liberty should register for the Sunday afternoon return bus from New York City. This optional bus will leave 1 World Trade Center at approximately 4:30 p.m. Sunday, and will arrive at the Buffalo Soldier Field parking lot at about 6 p.m. You must have a ticket to ride the bus. Tickets can be purchased at the time of registration, but if you didn’t purchase your ticket at that time, you may do so through our Face of America Liberty store. Note there are a limited number of available seats, so do not wait until the last moment to purchase your ticket. If you are meeting friends or family in New York on Sunday afternoon, you do not need to purchase a bus ticket.

 

Do adaptive athlete participants pay for their rooms? What about transportation?

As a first-year event, World T.E.A.M. Sports does not have funding for covering lodging for our participating adaptive athletes in 2017. Athletes will need to handle such arrangements and costs on their own for this year. Registered adaptive athletes also receive Sunday breakfast and lunch at no cost. Adaptive athletes must cover the cost of their own transportation to and from West Point. Download our detailed PDF-format guide to expenses for details about ride expenses.

 

I discovered I am unable to attend but I've already registered. What can I do?

For all participants, if you find you cannot attend the ride, notify World T.E.A.M. Sports as soon as possible by email message. For all categories excepting adaptive athletes, if you cancel your participation by September 8, and have paid the registration fee, you will receive a full refund to your credit card for your registration fee. Note: this refund may be one or two dollars less, as some credit card companies charge a processing fee. Donations are not refundable, but you can assign them to another participant or to your team. If you cancel after September 8, there is no refund for registration fees. Tickets for the Sunday return bus are not refundable.

 

How do I volunteer to help with Face of America Liberty?

World T.E.A.M. Sports greatly appreciates our new and returning volunteers! Individuals who have an interest in volunteering for Face of America Liberty ride need to first register online. During the registration process, volunteer candidates can indicate the days they are available, their interests and their volunteer background. Our ride volunteer committee will review all interested volunteer candidates and look for a match for days and interests. If you match one of the available opportunities, you will be contacted directly by email or by telephone by the appropriate committee coordinator. If you do not hear from a volunteer coordinator, a matching opportunity has not been found – please do not show up at the ride planning to help. Volunteers will need to complete and submit a volunteer agreement prior to the start of Face of America Liberty. All confirmed volunteers will receive a volunteer tee-shirt, and may qualify for meals and lodging. Check with your volunteer coordinator to see what you receive for your assistance.

 

I seem to be missing many of the emails about Face of America Liberty. How do I get on the official list?

Athletes and volunteers who register for Face of America Liberty are automatically added to the Face of America Liberty email distribution list. If you have not been receiving regular emailed communication from World T.E.A.M. Sports regarding the event (we send regular emailed newsletters and other important written communication), you may need to whitelist our domain - worldteamsports.org - in your email service so mail is delivered. In many instances, mail may be delivered, but end up in your spam folder (this is particularly true for major free services such as gmail or Yahoo). Please review your spam filter to see if the emails are waiting - if they are, identify as "not spam" and move to your in-box. You may also need to whitelist the address. If you are a returning athlete or volunteer, it is also possible that you may have at some point in the past opted out of incoming emails from our Constant Contact service. In this instance, you will need to officially opt in to our service using our online request page.

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